My teacher from Helsinki University, Department of Computer Science, has worked on combining human-centered design and agile software engineering at Reaktor since 2005, the beginning of that work. Als...Read more
I outlined a user-centered design process model in my earlier article, but did not put it in context. Despite novel, peer reviewed user- and human-centered design methods exist, the meanings of the te...Read more
A good service and user experience designer does two things: understands the needs that are related to a product or service, and creates solutions that fulfil these needs. The stages of creating and u...Read more
In interactions between a usability expert and a customer, improving specialist expertise does not always enhance the customer's service experience. This is caused by the following forces: Problem bas...Read more